Scope your infrastructure, before we talk
Count your devices and we'll show you where you land — takes about two minutes. The rest is optional detail that makes the first call sharper. Don't know a number? Leave it blank.
Tier updates live from device counts: ≤15 → Network Care · ≤40 → Governance · ≤75 → Assured · beyond → Enterprise.
Partnership tiers, for reference
Your device counts above highlight the matching tier automatically. Tier 4 covers anything beyond 75 devices with a custom quote.
Up to 15 managed devices. Troubleshooting-first care for small businesses.
- Monitoring + alerting across all devices
- Firmware strategy and scheduled updates
- Config backups and drift checks
- Business-hours support + quarterly health check
Up to 40 managed devices. Balanced coverage for single or light multi-site.
- Next-business-day response target
- Health checks + configuration drift review
- Camera playback and retention tuning support
- Monthly reviews + change log discipline
Up to 75 managed devices. Same-day response for growing sites.
- Same-day response window (business hours)
- Monthly lifecycle window + firmware planning
- Priority escalation and incident guidance
Beyond 75 managed devices, or multi-site fleets that need a dedicated cadence.
- Volume device pricing
- Multi-site consolidation + one standard
- Custom SLA and planning windows
- Dedicated escalation path
The partnership covers the work that keeps sites quiet
Typical scope includes firmware governance, configuration backups, health checks, drift review, incident triage, and scoped change support (SSID updates, VLAN policy tweaks, playback remediation). Net-new sites, major redesigns, and large expansions are scoped as projects.
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